What’s at stake? Stakeholder engagement and community consultation—what is it and how to get it right
The terms community consultation and stakeholder engagement can seem, to those on the periphery of the corporate communication space, to be interchangeable terms. They are similar, and yet quite different.
At Elevate, we have dedicated specialists for crisis communication, issues management and the stakeholder engagement and community consultation work that flows from dealing with any corporate crisis.
When a crisis comes knocking, how you respond is important for your ongoing reputation and business standing. Elevate is well skilled in how to manage a crisis situation.
No-one ever expects a crisis will come knocking on their door—maybe that’s wishful thinking. Either way, crises happen and companies, just like yours, are affected.
When an issue becomes a crisis for a business, the initial responses are often reactive. Plan before an issue breaks to make sure your business is well equipped.
Success looks different to everyone – it is one of those widely accepted truths. And it isn’t limited to individuals.
Not all crises can be predicted, but understanding the difference between an issue and a crisis, and contemplating all the possible risks can help ensure you’re well prepared.
Something that most people might think is trivial can quickly escalate into a potentially reputation shredding online spectacle. Learn to deal with negative feedback effectively.
Here’s what businesses should be considering when communicating with customers, staff, suppliers and communities during this period of uncertainty.
It is getting harder to achieve cut through in today’s shrinking media market. The news cycle moves quickly and attention spans are getting shorter. That’s why media training is important.