Reputation Management / Crisis Communications

Lessons from the box: watching reality TV for lessons in reputation management

Lessons from the box: watching reality TV for lessons in reputation management

Wednesday 21st August 2019     Reputation Management, Crisis Communications     Maree Butterworth

What can be learned from reality TV? Reputation management lessons inspired by a guilty pleasure.

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How not to respond to an online review

How not to respond to an online review

Wednesday 26th June 2019     #CrisisCommunication #IssuesManagement     Jose Abad

The way in which a business responds to complaints can help or hinder its brand reputation.

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Disaster recovery for business

Disaster recovery for business

Thursday 29th November 2018         Olivia van Dalsen

The time it takes to get your business back up and running after an event is critical. Every day that is lost increases the likely hood of business failure. According to the Federal Emergency Aid Agency (FEMA), 71% of business are no longer operating just 2 years after a disaster. Smaller businesses, who are less likely to have been able to pick up the pieces after a significant event, have a higher failure rate.

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The difference between an issue and a crisis

The difference between an issue and a crisis

Thursday 29th November 2018         Jose Abad

When turbulence strikes your organisation, it can be easy to misinterpret the situation as a crisis. Any matter that is out of the ordinary to every day operations can feel like a crisis, when often it is an issue that can, with the correct management, avoid escalation into a full-blown crisis.

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Change your brand perception in 5 steps

Change your brand perception in 5 steps

Thursday 29th November 2018         Olivia van Dalsen

Changing the public’s perception of your business after negative press, bad customer reviews or internal issues seems like mission impossible. Often brands avoid publishing any content in fear of fuelling the fire, but it’s a Catch-22 because if you don’t control your message, everyone else will.

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How to be prepared for when a crisis hits

How to be prepared for when a crisis hits

Tuesday 25th July 2017     Issues And Crisis Management     Olivia van Dalsen

When running a business, a crisis is the last thing you want to think about. Unfortunately, crises do hit – and they have a nasty habit of doing so when you least expect them. While you might not be able to control what happens to you and your company – or when it happens – you do have control over how to plan for it.

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Five ways to mitigate risk in your business today

Five ways to mitigate risk in your business today

Monday 3rd July 2017     Issues And Crisis Management     Jackie McRae

Owning or managing a business can be incredibly rewarding, however if you work with products, services, customers, clients, suppliers, staff, shareholders or volunteers - then you’re in the business of risk! Here’s what you need to start thinking about now, to help manage and mitigate potential damage in your business.

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PR is more than a media release

PR is more than a media release

Thursday 16th February 2017         Jackie McRae

It’s been 17 years since I opened my first textbook on PR Best Practice. It was the year I turned 18, at a time when Nokia Snake was our only source of entertainment on the go and MSN chat helped us connect to millions around the world. We headed to Kodak to print our negatives and mapped our car journeys using the UBD Refidex; and you could forget getting customer enquiries if you missed your listing in the Yellow Pages that year!

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